Work out who is billing you
- Directly, through Cleo — the standard route: cancel inside the app with Step 2 below.
- Through Apple — as of 3 August 2026, our App Store check reads Cleo’s listing as not offering new in-app subscriptions — but Apple keeps billing existing subscribers after a developer stops selling in-app, so if you subscribed long ago inside iOS, check iPhone Settings → your name → Subscriptions first. If Cleo appears there, Apple bills you and only Apple can stop it.
- Through Google Play — unconfirmed this run. Check Play Store → Payments & subscriptions → Subscriptions.
Cancel inside the Cleo app
- Open the app and go to your profile.
- Select Subscriptions.
- Tap Unsubscribe from Cleo Plus.
Source: How do I cancel Cleo Plus? — Cleo Help Center, retrieved 3 August 2026.
What Cleo’s terms say
Cancel in-app before renewal to stop the next monthly charge. The terms put the responsibility plainly: “You must cancel your subscription through the Application if you do not want to renew your monthly subscription.” The help pages describe a refund posture with a grace window after a charge — confirm the current wording in the app if a charge just landed.
Source: Cleo Terms & Conditions — retrieved 3 August 2026.
What customers report (now feeding the score)
Of the 500 most recent reviews of “Cleo AI: Cash Advance & Budget” on the Apple App Store (3 August 2026), 50 — 10.0% — mention billing, charges, refunds or cancellation by our keyword filter. Ranked against the full corpus that places Cleo at the 62nd percentile, five times Discord’s 2.0% on the same filter — and it now carries 12 weight points in the score above. Our BBB check found no profile that confidently matches Cleo the budgeting app (we rejected a same-name car dealership rather than risk the wrong company’s record), so that component stays null.
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Frequently asked
Is Cleo Plus hard to cancel?
No — three taps inside the app. The friction people report tends to be about charges and refunds, not about finding the cancel button; see the raw review data above.
I cancelled but was charged again. Why?
If you originally subscribed inside iOS, Apple may still bill you — check iPhone Settings → Subscriptions. Otherwise a cancellation after the renewal moment leaves one more monthly charge; the help pages describe a grace-window refund posture worth invoking promptly.
Does “Easy” mean OnCancel recommends Cleo?
No. It rates the cancellation mechanics only. Three of the ten components are unscored, and the review sample above shows a notable share of recent reviewers mention billing topics.
Sources
Primary documents retrieved 3 August 2026.
- How do I cancel Cleo Plus? — Cleo Help Center
- Cleo Terms & Conditions
- Cleo AI on the App Store — listing read for the in-app-purchase check
- Cleo — App Store reviews feed — 500-review sample, 3 August 2026
- Scoring method: /data/difficulty-index/methodology
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Unbylined pending an editorial byline. Facts verified 3 August 2026 against Cleo’s own documentation. OnCancel is not affiliated with, endorsed by, or sponsored by Cleo, and we earn no affiliate commission from any company on this site.